iMergent News

iMergent Adds 24/7 Chat and Email Support to Customer Service Initiatives; Company Reiterates Focus on Customer Service
Release Date: 6/22/2004

OREM, Utah, Jun 22, 2004 (BUSINESS WIRE) -- iMergent, Inc., (IMGG) a leading provider of eCommerce and software for small businesses and entrepreneurs, announced it has expanded its chat and email customer support services to include 24 hour, seven days a week support.

iMergent's customer service team, headed up by Sean Guy, director of customer service, will handle the added customer service support hours. The 13 person team will handle all online and email customer support to assist with any technical difficulties customers may incur in the setup or operation of its merchant web sites.

Don Danks, chairman and chief executive officer, stated, "iMergent's management team has continually been focused on building our level of customer service to include the best possible service for our licensees. Many of our customers are starting new online merchant ventures in addition to their careers and primary sources of income. This forces many customers to work on building, maintaining and operating new merchant web sites outside regular business hours. We believe increasing our availability for customer service support and continuing a high level of assistance and education will increase customer satisfaction and lead to additional sales opportunities in the future."

About iMergent

iMergent provides eCommerce solutions to entrepreneurs and small businesses enabling them to market and sell their business product or idea via the Internet. Headquartered in Orem, Utah the company sells its proprietary StoresOnline software and training services, helping users build a successful Internet strategy to market products, accept online orders, analyze marketing performance, and manage pricing and customers. In addition to software, iMergent offers site development, web hosting, marketing and mentoring products. iMergent typically reaches its target audience through a concentrated direct marketing effort to fill Preview Sessions, in which a StoresOnline expert reviews the product opportunities and costs. These sessions lead to a follow-up Workshop Conference, where product and technology experts train potential users on the software and encourage them to make purchases.

iMergent, Inc. and StoresOnline are trademarks of iMergent, Inc.

Statements made in this press release that are not historical in nature constitute forward-looking statements within the meaning of the Safe Harbor Provision of the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations and beliefs of the management of iMergent and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. Such risks and uncertainties include, without limitation, the Company's continued ability to increase revenue; continue to increase earnings; continue to expand business internationally; continue to increase the number of workshops; continue to decrease bad debt expense; continue to maintain/increase training events; the success of the MIT relationship; the continued ability to use loans to increase liquidity and capital resources; the continued acceptance of new customer services practices; the Company's ability to attract and retain key management and other personnel. For a more detailed discussion of factors that affect iMergent's operating results, please refer to its SEC reports including its most recent Form 10-K and Form 10-Q. The Company undertakes no obligation to update this forward-looking information.

SOURCE: iMergent, Inc.

iMergent, Inc.
Don Danks, 801-431-4695
investor_relations@imergentinc.com
or
Lippert/Heilshorn & Associates
Brendan Lahiff, 415-433-3777 (Investor Relations)
Brendan@lhai-sf.com
Kirsten Chapman, 415-433-3777 (Investor Relations)